Enthusiastic service to get more customer recognitionPosted by: admin | Posted on: March 15, 2017
want to get the recognition of customers, for the shop to attract more customers, in fact, a lot of ways, and here is the introduction of small service is enthusiastic about this point. 10:20 on June 17, 2014, Shandong Yantai Laiyang Supermarket Service Center received a call from a woman asking, the supermarket can do three birthday cake.
received a phone call service center staff immediately contacted the store, unfortunately cake chef day off-duty, temporarily unable to do so. The staff immediately apologized to the customer, that customer is back to Laiyang from Qingdao rural home car telephone communication, my father had 66 birthday, need a birthday cake, over the years to work in Qingdao, the hometown of the supermarket is not familiar with, found from the Internet at the station next to the supermarket’s phone, so ask the telephone.
in order not to let the customer down, the staff immediately consult the map, looking for quality assurance cake room. Coincidentally, 200 meters near the shop there is a good bakery, so the staff immediately called to contact the bakery shop informed the customer.
that’s the end of the story. 12:30, the customer with a birthday cake came to the service center, and asked who is providing clues.
originally, the customer is specifically to express their gratitude, but also in the supermarket to buy a shopping cart full of goods. Customer: "your service is very good! I heard you can not do, I also check other supermarkets online, I did not expect you to call again, introduce me to the cake shop…… Other gifts have been bought in Qingdao, just wanted to make a cake on it, but your enthusiastic service touched me, so it is necessary to spend time. Back home I will give you more publicity……"
a casual phone call, a good reminder, in exchange for the customer’s trust and moved. With the rapid development of the Internet economy, the electricity supplier and the peer pincer attack, increasingly intense competition today, the entity retail competitiveness is not only the quality of the goods, it is from the heart of love for customer services and value-added services, compared to the electricity supplier, which is the natural advantage of retail entities. Retail customers friends, if you encounter a similar situation, might as well do a good job of service, in exchange for the customer may bring you greater surprise.
can now shop so many stores, customers will choose this service, a lot of time is actually coming to the service. Therefore, if you want to open a business hot shop, might as well provide some enthusiastic service for customers, so that the business can be more prosperous shop.