Enthusiasm for the store to usher in more customersPosted by: admin | Posted on: March 15, 2017
said in the store business process, we can not be excessive enthusiasm, however, many times, if we do not have enthusiasm, but no way to retain customers. Because of my shopping habits, I always think, for the customer into the store not too warm, so as to avoid excessive enthusiasm scare customers. But my husband actually denied my idea with a practical action.
that morning, in order to tidy up the smoke cabinet as soon as possible, the husband is responsible for the reception of customers. There was a middle-aged customers look at the open shelves of bread, while turning side or continuously. So see customer behavior, the husband asked what he needs, but the customer is not so silent, pointing to another husband piled up on the shelves of the bread he said:
"here’s some fresh bread."
customer smell came through, but it seems not to be satisfied, there are signs to turn away. So the husband came out of the counter, again need to customer inquiries. Until then, the customer just opened the shop after the first sentence: "you do not have to contact melon seeds?"
that’s not the bread. Husband rushed from the shelves to pick up a packet of seeds delivery on customers, the customer after themselves picked up a bag, still display cabinets picked up a bottle of beverage, to the checkout counter and bought a pack of 20 yuan price of cigarettes, the total value of 31 yuan.
ha ha, the husband with his enthusiasm to achieve value-added, but also gave me a lesson: passion is a counter, out of the counter, Gu my relationship is more harmonious.
of course, there are many types of customer types, which also requires the owner to identify themselves to provide the appropriate services. Of course, there is a similar situation with this type of customer, that is shy, which is often in my shop in the purchase of sanitary napkins on female customers. So, as long as I am in the store, female customers seemingly are about to speak, but saying nothing by me to receive.