Service is the key to successPosted by: admin | Posted on: March 15, 2017
some shops can be very prosperous business, in fact, there is no big secret, which often has a great relationship with the owner’s service attitude. My shop is located in the urban trunk road, although the business is very much, but my business has been very good. One of the biggest "secret" is that I can serve every customer enthusiasm, so that customers want to think, anxious customers anxious.
in August last year, a customer came to my shop to buy goods, he wanted 20 "China" cigarettes and other goods, after paying the money, the customer to me a car delivery request. At that time, my car was not in the shop, but in order to satisfy the customer, I ran to the side of the road and called a taxi and paid the fare. In helping the customer to move goods, the customer told me that he is a business buyer, usually with a car out of the procurement of goods, but because this is a temporary procurement so there is no car.
today he proposed this car delivery request has been rejected by four businesses, I did not expect such a happy promise, which he expressed his gratitude. Before leaving, the customer left me a phone number. Later, the buyer often called me to give them the delivery of the enterprise, and my store as their daily business entertainment supplies point.
How does the
service work really have a big impact on the store’s business? In fact, service is the key to success. In the fierce competition in the market, the product itself is not the difference, to establish the brand advantage, rely on superior service. We retail customers only continue to improve service methods, improve service levels, to a greater extent to meet the needs of customers in order to win the quality, service to win, in order to always remain invincible. This is my experience of service.