British domain electricity supplier Shop malicious refund when how to doPosted by: admin | Posted on: March 10, 2017
shop business up, we may receive a variety of reasons every day to refund the return of the application. Normal customer purchase feel inappropriate to return, I believe everyone will accept in a calm mood. But for the kind of look that is malicious among peers, and the reasons for the application of the store has a great impact on the weight of the refund returns, we have to deal with the skills. Here, the English teacher with the Lexus electric domain a real case to analyze how the trader shop stores by malicious refund.
analysis begins, above.
buyers contact customer service after buying, claiming to have done 15 years of quality inspection work, you can be sure that the product cotton content is not up to the fabric material and product description does not match the application for refund. At the same time also said that the quality inspection report came out, the seller is waiting to delete links. See the refund, we immediately have two judgments: first, the buyers have a lot of experience, familiar with Taobao rules, if not pass quality inspection, can apply for selling the delete link. So we can think that the buyers is a fake occupation division. Two, the buyer is a peer, of course, clear industry rules.
for underwear category, the red box marked refund reason have serious impact on the DSR score
so customer service immediately rejected the buyer’s refund application, choose the reason [the buyer does not provide evidence]. See here, there will be a lot of classmates said, refused to refund, the buyer will once again apply for a refund, the second for intervention at the same time, this is not to affect the store? We do not have to worry about, the new rate is approved to refund dispute refund rates for the implementation of standards. It is small, small customer service involved, he will be sentenced responsibility according to liability disputes, if the business responsibility will affect the dispute refund rate, dispute refund rate is too high will affect the data store registration activities and search weights. If the business responsibility is not included in the dispute refund rate, to store search weight had no effect.
in addition, if the buyer wants to initiate a complaint against a product quality issue, he must provide a certification authority of the national certification body testing report. The teacher had thought so Lexus buyers with their factory laboratory open quality inspection reports can be complaints, that is a joke.
then we certainly can not sit and wait for the disadvantages, synchronization, we can put this to gauge honey orders to do abnormal refund filing.
into the regulation of honey, complaints, abnormal refund
submit this order all the documents needed to fill in the details of the reasons for the complaint
then wait >